Top 10 Customer Support Questions

As your meal planning begins, you are likely to have questions about how certain things work or how to set things up to meet your needs. Here are the top 10 most common questions we receive.

 

1.  Why does my meal plan start today? I don’t want to start until next week.  Doesn't that mean I'll lose a week of meal plans?

As soon as you sign up, your Real Plans subscription is active, giving you immediate access to your Meal Planner, Recipe Box, Shopping List, and all Real Plans has to offer! 

Your meal plan will be generated for the current week beginning on the day of the week you chose as your weekly start day, so if you signed up on Monday, Dec. 18, with a weekly start day of Sunday, your Meal Planner will begin the week of Sunday, Dec. 17.  This will allow you time to fully customize your Meal Planner and familiarize yourself with how it works before diving in.  As an active Real Plans subscriber, you will always have access to the current week and three future weeks.  When one week ends, a new one is generated, so you are not losing any weeks of your Meal Planner.  Click here for a detailed explanation. 

 

2.  I haven't logged in for a few weeks and noticed that I have blank weeks when I scroll back through my calendar. Why don’t I have meal plans for those weeks?

The Meal Planner is designed to create meal plans when you access the system, so it is important to log in regularly. This will help you make sure that the meal plans meet your needs, and will also allow you to make any changes to your meal plans to make them best work for you.

If you prefer not to log in every week to review your plan, you can log in every two to three weeks to quickly view all of your upcoming plans. Use the scrolling calendar at the top of your Meal Planner to view your future weeks.  Simply click on the right arrow to move to the next week.  Click here to learn more. 

You can also use our mobile app to quickly open your Meal Planner without having to log in to the website.  Click here to learn how to navigate the calendar using the mobile app. 

 

3.  Why are foods I excluded showing up in my meal plans?

This is usually a result of not applying or confirming your changes when making your food exclusions.  Please refer to this article to be sure your exclusions are being applied.

If you are a Whole30 subscriber, this article will guide you through making changes to your Whole30 food exclusions.

If your exclusions have been properly applied but you are still seeing those foods in your Meal Planner, please visit us in chat so we can investigate. 

In some cases this can happen with recipes are imported and the database doesn't recognize an ingredient. It is important to make sure ingredients are recorded in the correct category when importing a recipe to keep this from happening. 

When you search the Recipe Box, check My Diet to see only the recipes that meet your dietary preferences.  You will have access to all of our recipes, including those that do not meet your dietary restrictions, when the My Diet box is not checked.  However, only recipes that meet your exclusions will populate in your Meal Planner, unless you manually schedule them.

 

4.  I saw a recipe in my meal plan for this week, but now it's gone and I can't find it in the Recipe Box.  What happened to it?

If you recently changed your food exclusions, it is likely that the recipe you cannot locate contained an ingredient that you recently excluded.  Uncheck My Diet and clear all of the filters in the Recipe Box to search all of our recipes.  Click here to learn more about how to find a recipe in your Recipe Box.

 

5.  I used to get weekly emails with my meal plans, but those emails recently stopped. What happened?

Since the Meal Planner is designed to create meal plans when you access the system, it does require you to log in periodically to take a look at the meal plans that are generated for you in order to make sure that everything is to your liking.  If you do not log in during a calendar week or use your calendar to view upcoming weeks, a meal plan will not be generated. Consequently, you will not receive an email with that week's meal plan. 

If you prefer not to log in every week to review your plan, you can log in every two to three weeks to quickly view all of your upcoming plans. Use the calendar at the top of your Meal Planner to view your future weeks.  Click on the right arrow to move to the next week.  Click here to learn more. 

You can also use our mobile app to quickly open your Meal Planner without having to log in to the website.  Click here to learn how to navigate the calendar using the mobile app. 

6.  That looks like a lot of cooking! How can I use leftovers to reduce the amount of cooking I have to do each week?

If you want to reduce the amount of cooking that you have to do, you can use leftovers for some of your meals.  To tell that planner that you want to use leftovers, go to Settings > My Meal Plan (or Settings > Whole30 Meal Plan) and check the box that you want to include leftovers in your plan. When you save this change, all of the meals that you have scheduled for dinner will show double the number of servings automatically.

Click here to learn how to change the number of servings on an individual recipe when you want leftovers on a specific day. 

7.  I have a very restricted diet and am not getting very many recipes.  What can I do?

There are lots of ways you can increase the number of recipes you get in your Meal Planner.  We recommend not excluding foods for which you have a good substitution or foods that are on our Top 20 Ingredients List

You can also modify and import recipes for more variety. For more ideas, click here.

8.  I have the Paleo plan, but some of my recipes say Whole30, some say DF, and others say AIP. What does this mean, and how do I know my recipes are all compliant with my diet type? 

The Meal Planner generates meal plans for you based on the settings you have selected.  It uses a combination of your selected diet type plus all of the food exclusions you have set for your personalized meal plan.  Many of the recipes have different versions to serve various diet types.  As such, some may include Whole30, DF, or GF in the title.  Since we do not use the titles to schedule recipes, you don't have to worry.  All the recipes that automatically populate in your Meal Planner will meet the dietary preferences you have entered.  Click here to see what all the abbreviations mean and to see all the diet types we offer to be sure you have selected the one that works best for you.

9.  I want to batch cook and prep ahead on the weekends.  Can I set up my planner for that?

One way to set up batch cooking is to look at the meals that are schedule for you for the week and add a note in your Meal Planner so that you know which ones you want to prepare on specific days. Alternatively, some people like to move all the recipes to the day that they want to prepare them and then make a note on the day that they plan to eat each one.  Click here to learn how to add notes to your planner.

You can also use our Advanced Filters to schedule specific recipes, like Roast Chicken, on Sunday to have for meals throughout the week.  Use tags like Make-Ahead Breakfast and Freezable to help with this.  Click here to learn how to use our Advanced Filters.

10.  I changed the serving sizes on a recipe from 4 servings to 2, but it didn’t change the ingredient measurements in the recipe.  It still shows the same amounts for fewer servings.  Why didn’t it change?

If you normally serve 4 but only need to serve 2 for a specific meal, open the recipe card from your Meal Planner and change the number to cook for there.  This article explains how to change the number of servings you cook a specific meal.

If you change the number of servings on the recipe card while you are in the Recipe Box, it will permanently change the number of servings that the recipe serves, but it will not change the measurements.  This can be compared to opening a cookbook and crossing out "Serves 4" and writing in "Serves 2".  The measurements are not changed.  The main reason you might want to modify a recipe to change the number of servings permanently is if the recipe says it serves 4 but you found that it made 8 servings for your family. 

 

If you have any questions, please visit us in chat during out normal chat hours, or send us an email at support(at)realplans.com.

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