Being a Real Plans subscriber is like having a friend in the kitchen with you to guide you through your meal-planning and cooking. You are never alone, and support is only one click away!
We are available by live chat! All of our Customer Success agents are also Real Plans subscribers, planning and cooking just like you. You can reach a real, live person who is eager to help you with your meal-planning needs. Just click on "Chat with Specialist" in the lower right corner of our website during our available chat hours. You can also reach us in chat from our mobile app by clicking on Settings (the icon that looks like a gear) and then "Live Chat" at the bottom.
If you prefer to email or you'd like to send us a message outside of our normal chat hours, you can also reach us at support at realplans dot com.
You can access your account information anytime by heading to Settings > My Account. Click here for more information about the My Account page.
You can find the answers to practically any question you may have in our Support Articles by clicking on "Support" in the upper right corner of our website next to Settings. These articles have been carefully crafted to walk you through each feature of Real Plans and offer personal support along the way. We always love hearing from you, but if you just need a quick answer or are not where you can chat, just click on "Support" and search your topic of interest. You can always come chat with us for more personalized assistance, as well.
We also have a private Facebook group for subscribers to ask questions, share recipe photos, and to provide moral support for our fellow Real Planners. You will find so much community support in the Real Plans Facebook group, and our support staff is also very active there. We hope you'll join us!
The Real Plans team is here to walk beside you through your real-food journey, whether is it is for food allergies, a special diet, or just to serve your family healthier meals. We are here for you whenever you need us!